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Personal data

Télécommande Express guarantees that the collection and processing of your data on the website www.remotecontrol-express.co.uk comply with the General Data Protection Regulation (GDPR).

Privacy Policy

The processing manager is Télécommande Express, a simplified joint stock company with a share capital of €152,000, registered in the trade and companies register under number 488 348 574, having its head office at 233 Rue Etienne Marcel, 93100 Montreuil, France.

Terminology:

User: any individual using the RemoteControl Express website or one of the services it offers.

Site: the website www.remotecontrol-express.co.uk.

Each form limits the collection of personal data to what is strictly necessary (data minimisation).

Data is collected when Users:

  • Create an account
  • Sign up to newsletters provided by RemoteControl Express
  • Place an order or request a return on the site
  • Add products to their basket via functional cookies (see paragraph on "Cookies"), enabling them to subsequently finalise their purchases
  • Contact the RemoteControl Express customer service department by any means of communication available: electronic mail, telephone, etc.
  • Browse the Site or view items
  • Write a comment or opinion on an item
  • Share an opinion via Facebook or Google + from an item description
  • Fill in an information input form or a questionnaire on the Site

The data collected are required as follows:

  • To manage and follow up commercial relations between RemoteControl Express and its customers (mainly operations connected with orders, deliveries, returns, transactions, payments, invoices, claims, etc.).
  • To send out commercial prospecting information (see paragraph on "Newsletters")
  • To customise the Site contents and display targeted advertising, including on the social media
  • To share information with our commercial partners
  • To provide social media "share" buttons
  • To compile audience measurement statistics and carry out marketing studies
  • To prevent and combat fraud in the payment of orders
  • To create accounts, forms and questionnaires

Users must complete all fields in the account creation form and any information input form on the Site apart from fields indicated as optional, i.e. not marked with an asterisk. All information indicated by an asterisk is obligatory and must be supplied by Users.

Failure to provide this information will mean that the account is not created, or the information input form is not validated. RemoteControl Express will then not meet Users' requests.

Data recipients

The data collected are intended for the use of Télécommande Express. Data may be transmitted to commercial and advertising partners, credit establishments, and the police department in the event of a legal requisition.

Data may also be processed by the subcontractors Télécommande Express uses for shipping orders, recovering debts, and preventing and combatting fraud.

Right of access, correction and deletion

Users have the right to access, correct and delete data concerning them. Users can expressly object to the processing of their personal data. To exercise this right, they should write by post to Télécommande Express DPO – 233 Rue Etienne Marcel, 93100 Montreuil, France or send a request by email to dpo@remotecontrol-express.co.uk.

Users should indicate their full name and postal address. Their requests should be signed and accompanied with current identity papers featuring their signature. Users can indicate the address they wish the reply to be sent to.

Télécommande Express then has two months from receipt of a User's request to reply.

Storage period for data

Télécommande Express stores data for 5 years after the end of relations with customers or prospects. This time limit starts either from their last order, or their last connection to their customer's account, or their last call or last email sent to customer service, or their last click on a hypertext link in an email sent by RemoteControl Express, or the last time a product was added to their basket without finalising the purchase, or a positive response to an email asking if the customer wishes to continue to receive commercial prospecting at the end of the 5-year period. At the end of this period, the customer's or prospect's data will be anonymised.

However, information enabling the establishment of proof of a right or contract, or stored in compliance with a legal obligation, may be archived pursuant to current legislation.

RemoteControl Express Newsletters

When they create an account, Users can sign up to the RemoteControl Express newsletter and thus be informed at regular intervals about offers proposed on the Site. They can unsubscribe at any time by clicking on the appropriate link at the bottom of each newsletter.

Identified Users who have chosen one or more of the services offered by the Site are also subscribed to the newsletter. They can at any time adjust the information they wish to receive, or unsubscribe by clicking on the appropriate link at the bottom of each newsletter.

Postal address and telephone number

Customers' postal addresses and telephone numbers are required for processing orders and for commercial relations between them and RemoteControl Express.

RemoteControl Express uses the personal data for commercial prospecting purposes. Customers can oppose this action at any time at no cost by writing to the following postal address: Télécommande Express DPO – 233 Rue Etienne Marcel, 93100 Montreuil, France.

SMS/MMS

RemoteControl Express can use customers' mobile phone numbers to manage orders, and can also use them for commercial prospecting purposes. Customers can oppose this action at any time at no cost by writing to the following postal address: Télécommande Express DPO – 233 rue Etienne Marcel, 93100 Montreuil, France, or by email to: dpo@remotecontrol-express.co.uk.

Opinions

This service enables customers to post their opinions of products purchased on the Site, and to share their experiences. Opinions published are publicly accessible and available on the Site at all times. Customers authorise RemoteControl Express to publish and communicate their opinions of products on the Site. Such opinions must not be defamatory, offensive, unlawful, vulgar, libellous with regard to individuals or legal entities, racist, incite discrimination, be injurious to the honour or reputation of others, violent, pornographic, or more generally, be non-compliant with current legislation.

In this respect, RemoteControl Express reserves the right to delete any opinions that do not comply with the above provisions. You have the right with the Télécommande Express company to access, correct and oppose data concerning you received by Télécommande Express.

Cookies

Definition of a cookie

A cookie is a small file placed or stored on your terminal (computer, tablet or smartphone) when you visit a website. The cookie enables a site to recognise you, help you browse from page to page on the website, provide secure connections and remember your preferences when you next visit.

Télécommande Express uses cookies to recognise Users (whether or not customers) when they log on to the Site.

Deleting cookies

Users can deactivate cookies registered on their terminals at any time. To do so, they should select the appropriate settings in their browser. However, this deactivation will then prevent access to certain functions of the Site enabling the services offered by RemoteControl Express to be customised.

Different types of cookies used

  • Internal cookies required by the site to function: their deactivation will entail difficulties in using the Site and prevent access to certain functions
  • Audience measurement cookies: these collect information on the way Users use the Site (number of visits, number of pages viewed, visitors' activity). These cookies also enable us to identify and fix problems in the site's operation, and improve it.
  • Third-party cookies designed to improve the site's interactivity: these are advertising cookies and partner cookies (mainly used to collect browsing data in view of personalising advertisements sent to Users), and social media buttons. Users can refuse these cookies at any time by selecting the appropriate settings in their browser. This will prevent access to certain functions proposed by the partner companies of Télécommande Express.Third-party cookies designed to improve the site's interactivity: these are advertising cookies and partner cookies (mainly used to collect browsing data in view of personalising advertisements sent to Users), and social media buttons. Users can refuse these cookies at any time by selecting the appropriate settings in their browser. This will prevent access to certain functions proposed by the partner companies of Télécommande Express.

Cookie management

Every browser's configuration is different in terms of managing cookies and choices. This is described in the browser's help menu, which will tell you how to change preferences regarding cookies.

Deactivation via an interprofessional platform

You can also log onto the website Youronlinechoices, proposed by a group of digital advertising professionals within the EDAA (European Digital Advertising Alliance). This European platform, shared by hundreds of advertising professionals on the Internet, is a centralised interface enabling you to express your refusal or acceptance of cookies used to adapt any advertisements displayed on your terminal to your browsing activity: http://www.youronlinechoices.com/uk/your-ad-choices.

Télécommande Express informs Users that this procedure does not prevent the display of advertisements on the websites you visit. It will only block technologies that make it possible to adapt advertising to your particular interests.

Web beacons

Télécommande Express uses Web beacons on certain pages of the Site to count the number of visitors to the page. These Web beacons can be used with some of our commercial partners, mainly to measure and improve the efficiency of certain advertisements. The information collected by these Web beacons is anonymous and enables us to know the number of visits to certain pages of the Site, in view of assisting Users more effectively.

Social media plug-ins

The Site uses social media plug-ins such as Facebook, Twitter (hereinafter "Social Media"). For example, if Users are connected to Facebook while browsing the Site, Facebook can directly link their visit to their Facebook user account even if Users have not used the "share" button. If Users interact by means of plug-ins, for example by clicking on the " like" button or leaving a comment, the corresponding information is transmitted and registered on one of the Facebook servers. It will be published on Users' Facebook accounts.

Télécommande Express does not manage data collected by the Social Media via buttons. Users should view the privacy policy published by the Social Media concerned to see the procedures for processing and using the data they collect, and the setting options available to protect users' privacy. If Users do not wish Social Media to link the information collected via Télécommande Express to their Social Media account, they should log off from the Social Media before viewing the Site.

Security measures taken by Télécommande Express to protect personal data

Télécommande Express uses every technical resource, in compliance with professional standards, to maintain the integrity, security and confidentiality of data, prevent them from being distorted or damaged, and ensure that unauthorised third parties cannot access them.

Payment

When orders are placed, no banking information is collected or stored by Télécommande Express. Télécommande Express uses PCI-DSS-certified service providers to ensure secure payments.

Preventing and combatting fraud

The data collected are also used in the context of preventing and combatting fraud, particularly concerning bank cards. Télécommande Express reserves the right to verify personal data communicated by customers when placing their orders, and to use all the measures it considers necessary to ensure that the person whose bank account is debited is the person who placed the order, to avoid any fraudulent payments. This verification may take the form of a request for proof of identity and/or domicile.

In the absence of an appropriate reply from the customer, RemoteControl Express reserves the right to cancel orders placed by the customer.

Recruitment and job applications

Job applicants have the right to access, modify, correct and delete personal data concerning them, and oppose the disclosure of their contact details. To do so, they should send a letter by post to Télécommande Express DPO, 233 rue Etienne Marcel, 93100 Montreuil, France.

They should indicate their full name and postal address. The request should be signed and indicate the address where the reply should be sent. They will then receive a reply within two months of receipt of the request, as evidenced by the postmark date.